In recent years, I’ve made it a goal to invest in furniture that will last a while. Previously, I’d just get whatever was cheapest, but we found ourselves needed a couch every couple years — not exactly sustainable. After months of searching, we found the perfect couch for our new house, and I’m sharing a Macy’s Radley couch review. It’s so comfortable, durable, and affordable compared to the other options we were looking at.
Macy’s Radley Couch Review
I had a few parameters while searching. I knew that I wanted a sectional big enough for our family to lay on. It needed to have easy-to-clean fabric, and I wanted it to be firm but not too firm. I’m short, so super-deep couches don’t really appeal to me, but who wants a hard couch? (Honestly, I felt a bit like Goldilocks.)
I turned to Google for ideas and came across a ton of sectionals, but most of the highly recommended ones were very pricey. We were willing to drop a pretty penny, but I had an entire house to furnish — a $7,000 couch just wouldn’t cut it. I was struggling with what to do, and then someone online recommended the Macy’s Radley 5-Piece Chaise Sectional. I didn’t even know that Macy’s sold furniture, but I saw so many glowing reviews that I decided to check it out in person.
When I visited my local store, I was surprised at how comfortable the Radley is. Vagner prefers a softer couch than I do, and we were both happy with it. I was also super happy because it was on sale! I found out from the saleswoman that the couch regularly goes on sale. It retails for $4,225 but was on sale for $2,199. The cool thing is that you’re able to customize the fabric in-store. Macy’s has dozens of fabrics to choose from, and I fell in love with a gorgeous olive green. The only downside is that the custom fabrics aren’t discounted as heavily as the online options, so we paid about $3,500 — still less than expected.
Delivery & Customer Service
The only downside of our ordering experience was how difficult it was to buy the couch! We had to visit Macy’s three times before we finally found someone who was able to order it for us — whenever we went, we were told that no one in furniture was available. We tried calling ahead but couldn’t ever get anyone on the phone. It was a bit of a pain, but I know that stores are dealing with staffing shortages. I will say that the higher-end stores we visited were extremely attentive, so it was a different shopping experience.
We were quoted 13 weeks for delivery, which we were fine with — we hadn’t even closed on our house yet when we ordered it. To our delight, it arrived five weeks earlier than expected. I’d heard horror stories about delivery delays, but we didn’t have any problems. Our delivery day did get postponed once, but it only delayed things a couple days. Once the couch arrived, I knew we’d made the right call. We love our couch, and the color ties in nicely with our front room. 
I’d love to hear your thoughts on the couch now that you’ve had it a while!
Hi! It’s been about six months and I still love it! Super easy to clean and still comfortable.
Does the Marley fabric hold up well? Do you have any pilling? I’m looking at that fabric in Marley Sand.
It’s held up great so far!
Tha ks for reviewing the Radlwy. I have had my eye (and hopes) on this couch forEVER!
Saving and saving and then taking out of savings for things like “real life”. An unexpected car repair, an emergency room visit not covered because i didnt call insurance and get approval.
After reading many reviews on Macys site i still had a few questuons which i cannoy ask anyone commenting.
So, if you could answer these few simple quesruins i would appreciate it.
1) Other than the 13 or 18 colors shown on the site, are there other colors we didnt know about? Like ur olive. So rich and deep and textired, i feel like i could dive right in!!
2) Did the delivery people attach the legs and sectional together. The delivery price seems a bit steep to me. But inwont complajn if they do set up.
3) Is this something that is well used? If so, how is it holding up?
I know its only been 4 months and altho most revies are positive on the Macys site, the negatives really scare the bejesus out of me!
Thanks for all help u have and perhaps will provide for me regarding your thoughts on the Radley.
I am now at a $2000 mark, no im almost there! Wish me luck!
Janice
Hi Janice! If you go into the store, they have dozens of fabrics for you to pick from and you can get a custom fabric at no cost. I think that you can also order swatches online but I’m not sure.
The delivery people did set it up completely, which was nice.
We use it every day with a toddler and dog and it’s held up great, even with some spills and accidents!
Wishing you luck saving 🙂 I’d definitely recommend waiting for a holiday when they put it on sale!
Ayana- Thanks for this review. It has really helped me to decide as I have been looking at this couch for years. Do you mind sharing the dimensions of your room? This would be so helpful as I’m not sure how it would fit in my space. Thanks so much!!
I unfortunately don’t have them handy — but if you go in-store, they’ll give you a sheet with different configurations and the size of each. It was really helpful for us!
Hey Janice.
Macys is having a *one day sale* this weekend 3/11-3/12 on this Radley couch. I just purchased the 5 pieces yesterday in a custom fabric same price as online at $2499 before delivery/installation $299 and tax. ETA 6-10 weeks.